Privacy Policy

How we use and protect information provided to us

Our Policy

Last update: September 15th, 2023

Aponia Inc. (hereafter “Aponia”) respects your privacy and understand how important your privacy is to you. We are committed to maintaining the confidentiality of the personal information we collect about you in accordance to the highest standards. This policy also explain how you can access your personal information or have it rectified, as needed. When you provide us with personal information via our website, over the phone or with any other service involving the transmission of personnal information, you agree to the processing of that information as described in this policy. In some cases, we may ask you to give your express consent.

What is personal information?

Any information that can, alone or in combination with other information, allow you to be identified directly or indirectly. For instance, this includes phone calls as calling us automatically gives us access to your phone number. Sending us an email gives us your email address so that we can reply to you.

How do we collect your personal information?

We collect your personal information when you visit our website, publish content on our social media accounts, send us an email or call us. When browsing our website, cookies and scripts are used in order to determine your language preferences, the content that you have viewed, and to optimize our website for our visitors the same way we could optimize your website.

What personal information do we collect, and why?

First name, Last Name, Email address, Phone Number, Website URL

  • To contact you after you send us a request using the form on our website
  • To provide you with the services and information you requested

Username, password & Two-factor authentification

  • As a client or potential client, you may need us to provide you with technological support
  • As a client or potential client, you may need our help to manage some of your accounts on various websites, platforms and services. Please note that giving us access to your website, platform and services could give us access to the personal information of your own clients.

IP Address, Information on your device, date of your visit, time of your visit, duration of your visit, pages and content viewed, navigation preferences, information about your preferences

  • To operate, maintain, improve and offer the functionalities of our website
  • To understand and analyze your usage patterns and preferences
  • To design and improve our website
  • To recognize you on our website
  • For research, analysis and marketing purposes

Billing address, payment information, transaction history, payment history, business information

  • To bill you for our services
  • To process your payment information with the help of a third-party payment provider
  • For accounting and tax purposes

Other cases we may need to use your personal information

  • To meet our legal obligations
  • To prevent cyberthreats and fraud
  • To respond to requests, warrants and orders from courts and other bodies
  • To protect your rights and interests as well as our own
  • To collaborate in legal proceedings or investigations

Do we use technologies to locate you or personalize our content?

Customized content

  • When you browse our website, we use technological tools to help us tailor our website to your interests, region and preferences. Some of theses tools are activated by default to ensure the functioning and security of our website. In addition, we use your general region (not exact) to determine whether your visit is a security threat or not.

To whom do we communicate your personal information?

Some of your personal information may be released outside Quebec, Canada, where some of our suppliers do business.
We also use the following services and suppliers in the following areas:

Payment services

To authorize purchases and process transactions securely using Stripe (USA) or PayPal (USA)

Marketing and advertising

To generate targeted advertising relating to our services, based on your profile, using Google (USA), or Bing (USA)

Data analysis

Analyze and improve our services through usage information using Google (USA)

Sending emails

To send you emails relating to our services, for support, for updates, for newsletters, and for all purpose related to the management of a project you are doing with us using our email suppliers,(Google, USA; Mailgun, USA).

Hosting & Backups

When hosting or building your website with us, your website and any personal information on this website could be hosted on multiple services, including but not limited to Google Cloud (USA), Lightningbase (USA), Cloudflare (USA), DigitalOcean (USA), WHC (Canada), Stripe (USA), PayPal (USA).

How do we protect your personal information

We have put in place physical, administrative and technical safeguards to protect the confidentiality and security of the personal information we hold, including preventing unauthorized access.
  • When you send us an email using our website, only two directors have access to this information.
  • We practice access control with the username and password you provide us; only people who need access to your information to provide you with our services will have access to your information.  This can include people that are not located in Quebec, Canada. Once they do not need the information anymore, this information is revoked and/or the username and password is edited to prevent unauthorized access.
  • When we build a website for you, we keep indefinite access to it for client support purposes, unless you remove this access
  • Billing-related information can only be accessed by our directors, our accountant and our bookkeeper.
Warning: although we take security measures to prevent unauthorized access to your personal information, no security measure is absolute or completely guaranteed, especially with technologies. If you have reasons to believe that your interaction with us or technology we are using is no longer secure, please contact us immediately at the address indicated in the “How to contact us” section below.

How long do we keep your personal information?

We will keep your information only as long as necessary to fulfill the purposes described in this privacy policy, to comply with our legal obligations, to settle disputes, and to enter into agreements with our partners, all in accordance with our document retention schedule. Personal information will then be destroyed in a secure and confidential manner.

What are your rights regarding your personal information?

Access, rectification and deleting

The information related to our services is not stored on our website. To access, rectify or delete your personal information, please send us an email at [email protected], or call us at 1-844-283-3619. A proof of valid ID may be required.

Withdrawing your consent

You may also withdraw your consent to the use and disclosure of the personal information we hold about you. However, we may no longer be able to offer you our services.

How to contact us

If you have any questions or comments regarding the present privacy policy, wish to access, consult or rectify your personal information, or if you wish to avail yourself of the privacy complaint process provided in our privacy policy, please contact us at the following address: Person in Charge of Access to Documents and Protection of Personal Information Jean-Sébastien Comeau 48 Rue Marcel-Racine Québec QC G1B 1H4 Phone: 1-844-283-3619 Ext. 2

Can we update this privacy policy

As privacy concerns, business practices and the law continue to evolve, we may need to change this privacy policy. If we make changes, we will announce them by posting a notice of updated personal information confidentiality conditions on our website and by any other means likely to reach affected individuals. If our personal information confidentiality conditions change, the current version, as posted online, will apply to you.

Official version

The French version of this privacy policy is the official version and prevails over the English version.